Operations Supervisor (Auction Operations – Compliance & Payment Recovery) - NOC 12010

Main Duties

·        Supervise and coordinate daily auction-support operations, including bidder inquiries, facility-client requests, auction files, payment recovery matters, refund issues, and cancelled auction cases.

·        Assign, review, monitor, and coordinate the work of auction-support staff.

·        Train workers in duties, policies, procedures, and workflow requirements.

·        Resolve operational issues, bidder disputes, facility complaints, refund requests, and payment-related matters.

·        Establish, update, and enforce internal procedures relating to auction support, bidder follow-up, payment recovery, auction closeout, and documentation standards.

·        Coordinate activities with facility clients and other operational units.

·        Review compliance-sensitive auction files using working knowledge of storage lien-sale processes, Canadian storage lien legislation, and U.S. state-specific lien-sale requirements.

·        Oversee the use of storage-industry software platforms including SiteLink, StorEdge, Cubby, and Hummingbird.

·        Maintain and manage digital databases, operational records, escalation logs, and reporting systems.

·        Prepare and submit operational reports relating to payment recovery, auction completion rates, client escalations, and staff productivity.

·        Onboard and provide workflow guidance to facility clients and internal staff.

·        Ensure compliance with company procedures and operational requirements.

Employment Requirements

·        Bachelor's degree in business administration, management, operations management, information systems management, or a related field.

·        Minimum 2 years of experience in administrative operations, online auction operations, storage operations, client operations, payment recovery, collections administration, property management administration, or related operational environments.

·        Experience leading, coordinating, training, or supervising staff.
Experience with online auction workflows, bidder support, auction closeout, payment follow-up, refund issues, or account-resolution processes.

·        Working knowledge of self-storage facility operations, storage lien-sale processes, Canadian storage lien legislation, and U.S. state-specific lien-sale laws and regulatory requirements.

·        Experience using self-storage property management systems, CRM platforms, or similar database-driven software. Experience with SiteLink, StorEdge, Cubby, Hummingbird, or comparable self-storage software is considered a strong asset.

·        Experience with online auction platforms, reporting tools, spreadsheets, customer support systems, and case-management software.
Strong written and verbal English communication skills.

Who Can Apply

Canadian citizens, permanent residents of Canada, and temporary residents of Canada with a valid work permit. Do not apply if you are not authorized to work in Canada. The employer will not respond to applications from persons who are not authorized to work in Canada.

How to Apply

Please send your resume and cover letter to:
Email: Shehzad@HR.DBNCgroup.com
Subject Line: Application – Operations Supervisor

Applicants should include:

·        Resume outlining relevant operations, auction, storage, payment recovery, client service, or supervisory experience.

·        Cover letter outlining relevant experience.

·        Earliest available start date.

·        Current work authorization status, if applicable.